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Nineteen HOAs Have Now Been Assessed

Updated: July 20, 2026

The results of the CHAT (Community Health Assessment Test) Pilot Project are beginning to reveal some interesting patterns about HOA governance across America.

Homeowners from several states—including California, Texas, Florida, North Carolina, Missouri, Arkansas, and Maine—have now participated. While this is still an early pilot project, the results are remarkably consistent.

What We've Learned

  • Only 2 of the first 19 HOAs received generally positive evaluations from homeowners.

  • 17 of the 19 HOAs showed significant opportunities for improvement.

  • Homeowners most frequently expressed concerns about:

    • Board leadership

    • Transparency

    • Communication

    • Homeowner participation

    • Accountability

  • Many associations had websites or newsletters, yet homeowners often felt they provided little meaningful value.

  • Active homeowner committees—including Finance, Maintenance, Education, Outreach, Innovation, and Security—were uncommon or ineffective in many communities.

  • The strongest-performing HOAs consistently shared one characteristic: homeowners rated their boards highly for communication, transparency, responsiveness, and professionalism.

Perhaps the Most Important Discovery

CHAT doesn't simply measure whether an HOA has committees, a website, or policies.

It measures how homeowners believe their community is actually being governed.

That distinction matters.

Many HOAs appear well organized on paper, yet homeowners report poor communication, limited transparency, and little opportunity to participate. Others demonstrate that effective leadership creates a much healthier community experience.

Every participant receives a personalized summary of their assessment along with information about the HOA2HOC initiative and practical ideas for improving their community.

We're Just Getting Started

Nineteen assessments represent only the beginning.

Our goal is to collect CHAT assessments from homeowners throughout the United States to build the first national benchmark of homeowner perceptions of HOA governance.

As participation grows, we'll be able to:

  • Identify best practices used by high-performing HOAs.

  • Compare communities using objective performance measures.

  • Track trends across states and HOA types.

  • Help boards and homeowners work together to create more transparent, accountable, and homeowner-focused communities.

Help Build the First National HOA Benchmark

If you live in an HOA, we invite you to participate.

Take the free CHAT (Community Health Assessment Test) and help create the first nationwide database measuring HOA governance from the homeowner's perspective.

Together, we can identify what works, what doesn't, and how every HOA can continuously improve.

Visit HOAHelp4U.com to learn more and take the free CHAT assessment.